Questions, answered

Add what you want to the cart, then fill in the checkout form. We save the order and open WhatsApp with a message ready to send — press send in WhatsApp and we will reply to confirm availability, timing and the final total.

No. We ask only for your name, a contact number and, if you need it, a note on the order. There is no password to remember and no marketing list.

No. Checkout records a request. It becomes a confirmed order only when someone from the shop replies on WhatsApp. If something has run out, we tell you before any payment is arranged.

Payment happens outside this website: cash, bank transfer or QR when you collect at the shop. We never ask for card details online and there is no payment gateway here.

Not at the moment — we are pickup only at the shop in Pantai Kelulut, Marang. Message us if you need something delivered and we will tell you honestly whether we can manage it.

Most items are ready in about 20 minutes once the order is confirmed. Peak hours (after 6pm and weekends) can take longer — we will give you the real timing on WhatsApp.

Every product page lists the ingredients and declared allergens maintained by our kitchen. We work in a kitchen that handles wheat, dairy, eggs, soy, sesame and shellfish (prawn), so we cannot guarantee an allergen-free product. If you have a serious allergy, message us before ordering and we will be honest about what we can do.

Message us with your order reference as soon as possible. Before we start cooking, changes are usually easy. Once ingredients are used or an order is cooked, cancellation may not be refundable — the full terms are on the order terms page.

Yes, within reason. Send us the date, the number of guests and what you have in mind. We will tell you what is realistic rather than promising something the kitchen cannot deliver.